Talking to restaurant staff
By Karim C
By Karim C
Use the translator and your Diet ID card to communicate clearly with staff.
Use the dietary phrase translator
The Translate tab helps you communicate your dietary needs to restaurant staff when you are travelling or when staff speak a different language. How to use it 1. Open the app and go to the Translate tab. 2. Select the language you want to translate into. 3. Your dietary restrictions and allergy phrases appear in that language, ready to show to staff. The translated text is based on the dietary profile you have set up in the app. Arabic is displayed right to left, as expected for that language. You can show the translated phrase directly on your screen. No extra steps are needed. Good to know - The translator helps you start the conversation, but it does not replace a direct conversation with staff. Always speak to someone in person and confirm your needs before you order and eat, especially for allergies. - A translation is a communication aid. Staff understanding may vary, so give them time to read and respond. - If you have strict allergies, consider also showing your Diet ID card, which includes severity labels that are easy to read at a glance. Related: Show your Diet ID card in another language
Show your Diet ID card in another language
Your Diet ID card lets restaurant staff read your allergies and dietary restrictions clearly, even when you do not share a common language. What the card shows Your Diet ID card includes: - Your allergies and restrictions, with clear severity labels - A marker for allergies you have set as strict - A QR code that staff can scan for more detail You can switch the card to another language so that staff read the information in their own language. The app supports multiple languages, including English and Arabic. Arabic is displayed right to left. How to show the card in another language 1. Open your Diet ID card in the app. 2. Select the language you want from the language option on the card. 3. The card updates immediately. Show it directly on your screen to the staff member. The severity labels and allergy names appear in the chosen language, making it easier for staff to understand what to watch for. Good to know - Showing the card is a helpful first step, but always speak directly to a staff member about your allergies. Confirm your order is safe before you eat, especially if any of your allergies are strict. - The card is a communication tool, not a medical guarantee. Staff should still check with their kitchen. - If you need to explain your needs in phrases rather than a card format, the Translate tab can help. Related: Use the dietary phrase translator