Support AlignEat
Answers for scanning menus, your dietary profile, plans and billing, and eating out safely with AlignEat.
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New to AlignEat? Start here.
What AlignEat is and how it works
Create your account: phone code, Apple, Google, or guest
Set up your dietary profile
A quick tour of the app
Scan a menu, read your results, and order with confidence.
Scan a menu by photo, QR code, or link
Tips for an accurate scan
Read your results: compatible, adaptable, could not confirm, avoid
Use Chef's Suggestion to order safely
Save dishes and review your scan history
Manage your allergies, intolerances, diets, severity levels, and your shareable Diet ID card.
Manage allergies, intolerances, diets, and preferences
Set allergen severity, from mild to life threatening
Your Diet ID card: show staff your needs with a QR code
Edit your name, country, and language
Add family members, create groups, and scan a menu for the whole table.
Family profiles and groups: what is the difference
Add and manage family members
Create and manage a group
Scan a menu for the whole table
Use the translator and your Diet ID card to communicate clearly with staff.
Free and premium plans, free scan limits, trials, codes, and managing your subscription.
Free and premium: what each one includes
Free scan limits explained
Start your free trial
Plans and seats: solo, couples, and family
Restore your purchases
Language, notifications, appearance, exporting your data, and deleting your account.
Export your data
Delete your account
Change your language, including Arabic and right to left
Notification settings
Appearance: light, dark, and reduced motion
How AlignEat keeps you safe, how it works, and how to fix common issues.
Important: always confirm with restaurant staff
How AlignEat decides if a dish is safe, in plain language
How we protect your privacy
My scan failed or the results look wrong
I cannot sign in or I did not get my code