If a scan did not work or the results do not look right, this article will help you figure out what happened and what to try next.

## Getting a better scan

The quality of the photo has a big effect on the result. Before you scan again:

- Make sure the menu text is well lit. Natural light or a well-lit room helps a lot.
- Hold the phone steady and fill the frame with the menu section you want to scan.
- Avoid glare from glossy menus. Try a slight angle.
- Make sure you have an internet connection. New scans require one.

## Error messages you might see

- **Low confidence scan.** The app could not read the text clearly enough. Retake the photo with better light and focus.
- **Network error or timeout.** Your connection dropped during the scan. Check your signal and try again.
- **Rate limited.** You have done too many scans in a short time. Wait a moment and try again.

## If the results look wrong

Do not rely on a result that looks incorrect. Check with restaurant staff directly before ordering.

You can send feedback on any scan from inside the app. This helps the team improve accuracy over time.

## Good to know

- Even a successful scan is only as accurate as the menu text. Incomplete menus mean some dishes may be labelled could not confirm rather than a clear result.
- Always confirm with restaurant staff before ordering and eating, especially if a result looks unexpected.
- If a problem keeps happening, contact support.

**Related:** Important: always confirm with restaurant staff, How AlignEat decides if a dish is safe, in plain language